FAQS

beer-leather- cutting

HELP! Need to talk to you now?

You can always email me at ruby@rubyassata.com or call my pink telephone at (910) 623-8587



Wholesale?

Do you have a store? And would like to sell Ruby Assata things in it? Perfect! Email me at ruby@rubyassata.com



How should I clean my new Ruby Assata item?

Each piece is made by hand and will differ slightly. The natural leather softens over time. Also, just try not to spill things on it. Red wine is really hard to get out, trust me.



What's your return/exchange policy?

Free returns/exchanges on all full price items in new condition, shipped within the USA, within 15 days of purchase. Email ruby@rubyassata.com and I’ll provide a shipping label to you via email.

All returns and exchanges must include all original packaging. Upon receipt of the approved return, we will credit back to the original form of payment.

Original order shipping costs are non-refundable.

Sale items and international orders are final sale and may not be returned or exchanged.



Shipping Questions?

Orders typically ship 3 - 5 days from the date of order and a tracking number will be sent with your shipping confirmation. I do strive to ship orders the same day but some pieces are made to order.

All domestic orders are shipped via USPS unless otherwise specified.

Sales tax is collected if shipping in the state of North Carolina

If you have a rush shipping request – email ruby@rubyassata.com and I’ll do my very best to accommodate you.



Do you offer international shipping?

International shipping is an available option at checkout.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Ruby Assata has no control over these charges, nor can Ruby Assata predict what they may be. International Orders are not eligible for returns or exchanges.



What kind of payment methods do you accept?

Visa, MasterCard, American Express, Discover and PayPal



What about sales tax?

We are required to collect sales tax for orders shipped to North Carolina.



How do I use a promotion code?

To use a promotion code at checkout enter the coupon code you wish to apply to your order in the code box. After submitting the code, you will see a confirmation that the code was applied. One code can be used per order.



Where and what are your products made of?

Items are made by my two hands with pink polished nails in my tiny studio in Wilmington, North Carolina. My leather comes from Spain and Brazil. The canvas lining is cotton, sourced in the USA. I use water-based textile inks.



Other questions?

Wanna talk about how cute poodles are? Just email me at ruby@rubyassata.com



Could you make me a ? ? ? ? ?

Probably! Shoot me an email, ruby@rubyassata.com, about any of your custom Ruby Assata dreams and maybe I can whip something up special for you!